Behind the scenes: the system powering seamless shopping, reliable fulfillment, and happy customers.

Since 2020, Order Management System (OMS) has been at the core of our customer’s digital commerce, ensuring real-time inventory visibility, optimized fulfillment, and seamless order lifecycle management. Our OMS team not only safeguards operational stability but also continuously develops new capabilities to meet evolving business needs.

Background

With our Order Management System (OMS), our customer is ensuring smooth daily operations while continuously developing and improving their processes. Our OMS team has been working with the customer from beginning of 2019 when the initial OMS solution was developed. Currently the OMS team focuses on developing new capabilities for evolving business requirements, developing system improvements and on ensuring system reliability while supporting the operative processes.

The solution

The OMS solution is the cornerstone for our customer’s digital commerce. Important system responsibilities consist of maintaining real-time inventory visibility in different sales channels, deciding and optimizing the order fulfillment strategy and schedule and overseeing the order lifecycle all the way from when inventory is reserved in eCommerce shopping cart up to the end when order is shipped. OMS is also responsible of refunds if the order were returned or appeasement were made. OMS is used in different reporting such as B2B product availability export.

OMS allows the customer to focus on ongoing development and innovations, knowing that operational stability is always safeguarded.

System criticality

The order management system has a critical role in the retailers’ architecture, and the possible downtimes would have direct implications from loss of sales to warehouse operations. It has been important for the OMS team to ensure high availability of the system along with reliable and stable environment. This has been successful, hardly any system downtime or challenging errors have ever occurred.

The team is proud of its ability to react rapidly or instantly to the customers’ needs and inquiries to support operative processes. In addition to having a good relationship with the customer for many years, OMS is not just a tool—it is a critical enabler for growth, agility, and excellent customer experiences.