Tokmanni turned to Apex Digital to navigate the RFI and RFP process for a modern, scalable digital sales platform. With Apex’s guidance, the company now has a clear view of the road ahead, preparing for growth and customer-focused services like Click & Collect.

Legacy tech limits growth

Tokmanni’s legacy eCommerce solution had become expensive to maintain and limited in its ability to support growth. The company wanted to introduce new services like Click & Collect, but outdated technology and the lack of modern order management capabilities stood in the way. With internal teams focused on day-to-day operations, Tokmanni turned to Apex Digital to help define the path forward and guide the search for a future-ready platform.

Apex guides Tokmanni’s digital platform renewal

Apex Digital stepped in to lead and facilitate the RFI and RFP processes, ensuring that Tokmanni could navigate the selection of a new digital sales platform effectively and with confidence. Leveraging extensive domain expertise in eCom and order management solutions, Apex worked closely with Tokmanni’s stakeholders to articulate both immediate needs and a long-term vision for a future-proof digital stack. Acting as both advisor and facilitator, Apex bridged the gap between Tokmanni’s strategic goals and the technical requirements needed to achieve them.

Ready for growth

As a result, Tokmanni now has a better vision for the digital future. This clarity is already creating momentum, helping Tokmanni shift focus from maintaining outdated systems to preparing for future growth. With Apex continuing to guide the journey, Tokmanni is on track to select and implement a next-generation platform that will directly support growth and improved customer experience.

Collaboration with Apex has been smooth and productive. Ilkka’s and Matti’s strong expertise, combined with their genuine desire to understand the customer and their needs – as in Tokmanni’s case – makes them an excellent and reliable partner. Their motivation is evident in both the high quality of their work and their proactive approach to driving projects forward.

– Merituuli Toivio, Service Area Lead